EXTREMELY POOR CUSTOMER SERVICE

In November 2019 I paid off my TFG account having owing nothing to date. However without my consent I was added to a rewards program at a cost to me monthly. After having called several times to cancel this charge I was informed that no formal reference was assigned to my case which I have enquired about repeatedly for almost a year now. As a result I have been assigned a negative credit rating due to this matter not being resolved by TFG group. Their customer service is absolutely pathetic and appalling. I am extremely disappointed in the manner my complaint is attended to.