Extremely Poor Client Service

Good day, I am a very unhappy customer. I sent my damaged phone to the Randburg square store on the 26/11/15, got assisted by Freeman after waiting for more than 30min whilst there was no queue and only the store manager busy on the phone. He advised me that he will send it to Fin-rite and i shall receive feedback within 2 working days. i had 2 make follow up myself as there was no feedback from him or fin-rite, when i called fin-rite i was advised that they had received the claim however they hadn't received the phone, they also sent an email to the store to bring in the phone, this was on the 30/11/15. Today i contacted fin-rite again to follow up , shockingly i was advised that they are still waiting for the phone. Now here is what upsets me the most, i go to the store & some lady advised that the phone has been sent to fin-rite after i requested to speak 2 Freeman. I had to wait for like 45min as freeman refused to come out of their canteen, the manager was on the phone as usual. When i spoke to him he advised that all clients complain & that they should have given me feedback.I really felt like(Randburg) Foschini store treated me like a nobody & they only sent the phone today