Extremely horrible poor service from Foschini's Customer Services

On Sunday, 10 June 2018 I called Foschini Customer Service on ********** 666 and spoke with a male consultant and requested that they e-mail me my account statements as I don’t use my previous post box any more for a very long time. It didn’t bother me to receive any statements as don’t buy a lot at Foschini. But now something doesn’t make sense on my outstanding balance and that is why I requested statements to be e-mailed to me. This consultant asked me my post box address when I opened my account in 2005/6 and when I said I can’t remember it anymore he asked me my cell phone number at that time. When I told him I have a new cell phone number for many years he asked me my ID number twice and then informed me that my account has now been blocked. Because I couldn’t supply the correct old info the system now blocked my account. When I asked him why he don’t even ask for my address he was very blunt. I then asked to speak to his manager. The lady who came on line as the manager had from the start a huge attitude and told me I have to be able to supply my first postal address and telephone number. I then told her to hold the line as I will look for my dead dog’s name tag as this number should still be on that. I then gave her the number on the tag and my father in the meantime found the old postal address on some filed documents. Then this manager said NO your account is not blocked and asked for my e-mail address. I spelled the e-mail address very clearly and she said that my e-mail with the statements is on it’s way. She also said that it’s not Foschini that blocked my account, it was some other company. I then called all the other companies where I have accounts and asked if they did it, but they all said no. So that manager **** about it and also **** about the statements that she e-mailed because after a week I still haven’t receive any statements by e-mail. So what are they hiding. I am entitled to statements so why don’t they e-mail it to me. Something is wrong on my account but I can’t clarify it because I have no statements to verify the transactions and balances. The reason why I don’t want to go into a Foschini store is because of my bad experience in 2009 at the Woodlands store when I wanted to change my surname on my account as I've changed my name back to my ****en name after my divorce 9 years ago. I've presented my newly issued ID and the more I explained to them that this was a legal ID issued by the Dept. of Home Affairs the more they insisted on proof of my whole divorce proceedings and my old ID.

So I'm asking you what training does these Foschini personell get that even the managers have no manners against customers. After all their salaries come from the business received from the customers.