CH
Chanre H

1 reviews | Active since Nov 2014

11 Dec 2015, 14:57

EXTREMELY BAD SERVICE AND NO STOCK FOR 3 WEEKS!!!

Bought a foschini fragrance box set(R1050) in October. Came on the 18th of november to redeem my voucher. There is about 13 samples in the box and your useless branch in Newcastle mall only stocks THREE of those perfumes. <br> <br> I wanted Lancome La vie est belle 50ml and ordered it via Gumede the comestics dapartment manager. I was told to wait 2-3 weeks and I even had to pay a R50 ibt service fee and STILL NO F*** PERFUME after 3 whole weeks!!! <br> <br> Ontop of your useless service, your manager was very arrogant and told me to go myself to gateway and get the perfume. So i have to waste R1000 petrol( as gateway is about 400km away from us, so 800km in total for a perfume) PLUS IBT fees because your manager is too F*** lazy to do what she is paid for, HER JOB!!<br> <br> Why do you sell the box in the first place if you dont stock the perfumes!!?? You just wasted my time and money and you can be sure as hell foschini wont be seeing me again!!<br> <br> According to gumede Navir is the rep for lancome and Angie was supposed to IBT the product to newcastle. Very nice to push the buck onto some else. <br> <br> When am i ever get my perfume? Cause i was told to WAIT AGAIN TILL THIS ANGIE phones. When will that be!!<br> <br>

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Replies (1)
Foschini
Foschini's reply11 Dec 2015, 15:06
Official
Hello ToxicMorphine,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.