MdPdP
Margaret du Plessis du Plessis

1 reviews | Active since May 2016

14 Jun 2016, 15:44

Extra bad servivce

<p>This morning (14 June, 2016) I took my granddaughter (who is here from Ireland) into your Pavillion, Durban store to buy a pair of shoes (R549). We eventually found Zandi who assisted us by getting a pair of the selected shoes. We then went to the cashiers. (11:05 a.m.) and stood waiting for the first cashier to finish serving the customer she was busy with. This cashier finished with her customer, looked at us, turned her back on us (we were the only people standing waiting) and walked away to the back of the store. As we only had ONE item, I thought this was uncalled for. She could have quickly served us and been on her way. When we were eventually served, I complained and told the cashier who served us (TiffanyM) that I was very displeased and was going to report the matter on Hellopeter. Another lady heard this and went and reported the matter to the manageress. Surely your customers come first or is Foschini now in a position where they don't care if they get the business or not.</p>

0
Replies (4)
Foschini
Foschini's reply15 Jun 2016, 14:11
Official

Thank you for bringing your query to our attention,kindly note your query was logged and escalated to the relevant department who will investigate and provide feedback as soonest.

Regards,

TFG

Best regards,

MdPdP
Margaret du Plessis du Plessis's update25 Jun 2016, 04:18
Reviewer Update

As I have had no reply to my complaint - other than that it was received by Foschini - I gather that the store found their actions totally acceptable. Won't be going there again that is for sure.

MdPdP
Margaret du Plessis du Plessis's update01 Jul 2016, 03:43
Reviewer Update

At last I got reply from Foschini. The lady I spoke to apologised profusely for the bad service and she said she was dealing with the matterr. Thank you for replying.

Foschini
Foschini's reply01 Jul 2016, 14:01
Official

Good Day Margaret Du Plessis

Thank you for your response . We try our best to offer all customers great customer service. Once again we apologise for any inconvenience caused. We hope to see you soon in the stores again .

TFG

Best regards,