CN
Celeste N
1 reviews | Active since Mar 2013
16 Mar 2015, 15:48
Express delivery??????
I have ordered a cell phone via Foschini's online site this morning and was clearly informed via the website that I have the option for express delivery,and I was charged the express delivery amount.I just phoned to follow up on my order and now I am informed that there is no express delivery for cell phones??????Why was I charged for it and why must I now wait?I must now wait 3-5 working days??????Why do you give the option of express delivery if you cannot deliver.Now I cannot cancel my order and go and buy at the store, I have no more credit avaiable.I need this phone urgently!!!!!
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
17 Mar 2015, 07:55Hello amourise,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to our TFG Mobile department and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to our TFG Mobile department and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply17 Mar 2015, 07:55
Official
Hello amourise,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to our TFG Mobile department and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologize for any inconvenience caused. We will send your comments to our TFG Mobile department and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,