exchange problem

<p>On Saturday I went to Foschini Carlton centre to do exchange for the Jean I bought with them. When I got there was no size I want. I went to Foschini Eloff to do exchange there and the size I was looking was there. When I got by the exchange area the cashier who was helping me at around 16..17 but the name of Tumelo takes me from one pillar to another pillar telling me that they do not do exchange for another Foschini stores. I asked her since from when and she said she can call Mandisa her Supervisor to come and assist but no luck with her. She told me either I buy the Jean and go back to Carlton Centre Foschini for credit the one I came to exchange. I advised her that I know all the procedure for exchange as I was a store manager before in retail that there was nothing like that. I don’t think with her s****s and attitude she is having she deserve to work in retail. I asked her the reason she don’t want to do exchange for me was because of the sales or what but never respond and looks like she was undermining me . The lady who was helping me said to me she cannot do it as Mandisa did not agree to do it. I decided to buy the jeans as I was needing it with the same size as the one I was changing the button was damaged and did not realize the time I was buying it. After buying it I decided to go back to Carlton Centre and tell the lady who was a cashier there and she phoned Mandisa in front of me asking how can she do this then She said she was having stress. then I said to that lady if you are dealing with customers you leave your problems at home when you come to work and when you gets back you can carry it again. I was frustrated and angry of Mandisa's service and don’t think I will go back and buy with my account in Foschini</p> <p> </p> <p> </p>