Exchange policy of the group as a whole

Absolutely amazed at the appalling exchange policy your group has....you cannot exchange at Canal Walk without a slip if it was purchased at Vangate Mall, even though the item was purchased on account. Was advised at Canal Walk last night that I need to return today to exchange something? Are u freaking kidding me?!!! System is not linked with other stores, my apologies your store looks like it is in the 21st century, did you forget about the customer service when you 'iced the cookie' to invite consumers into your store?! And the item still had the tag on....<br> Also, past experiences don't allow you the credit an item at foschini that was bought at donna-claire, but your stores are basically separated by a cash desk, so I have to stand in a queue twice?!!!!<br> 2 words: SERIOUSLY LACKING!!!!!!