GP
Glynis P
1 reviews | Active since Nov 2014
19 Nov 2015, 07:06
Exchange of gift
My friend bought me a Minx watch from Foschini Pavillion for my birthday. I wanted to exchange it for another design or colour as I already had this one.On the 08th of November I sent an email to Customer care and they responded by saying that I will be contacted soon.I received a call from the Manager of Foschini Pavillion on the 11th of November to establish the problem. I explained the situation and she said that she needs to find the receipt and that it will be difficult but she will try to help me.I haven't received any reply as yet.I sent a follow up email to Customer Care on the 16th of November and still no feedback. I am not impressed.
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Foschini's replyOfficial
19 Nov 2015, 15:58Hello glynisp.gp@,
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
Foschini's reply19 Nov 2015, 15:58
Official
Hello glynisp.gp@,
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.
Your comments and complaints were passed on to the customer services department and they are investigating the matter. We hope to have the issue seen to as quickly as possible; they will contact you directly by phone or email. Your patience and understanding is appreciated.