Excess, Rude consultant

After a fight of two months, they called me to tell me I can come and collect the phone. But I still have to pay R 438.00 excess again. What I cannot understand is that the repair is under warranty & guarantee for three months after the original repair date. I had the phone from 13.01.16 until 27.01.2016. I had to wait two months for service, when they called and said I must fill in the claim form after two months that they had the phone. I went to the store to talk to the Finrite consultant and he was so rude. They refuse to give me the jobcards and reports of the phone that has been fixed. I don't know what to do. My next step is Consumer Board. The service is terrible and no one is willing to help me. This will be my 4th month that I have to pay the phone, but do not have it