Exact Store:Wrong Information Was Given

On Saturday my claim got approved for my cellphone but the card holder is in Eastern Cape and I am in Durban,Nomvello called the insurance company and spoke to the manager Belinda and they both said that i should bring the card holder's copy of I.D and the the copy of the card so that they can get the package number from the insurance company and so that i can get the phone today. So i went to the store today with those documents and only to find out that the system has changed and that i need the card to swipe. i was told a completely different story on Saturday, this was very inconvenient and now i have to go all the way to Mthatha to get a new phone just because the staff service is pathetic. I wasted my time only to be given the wrong information and Delz Pillay did not even bother to help and she showed no interest in assisting me. The treatment that i received was absolute *******,i was told the wrong information and i was mislead and i blame Nomvello.Belinda and Delz Pillay,the only person who was trying to help me was Fikile Magwaza. The rest of the staff just wasted my time.