Exact Store Cellphone Insurance Company

On March 10 2016,i claimed my phone lost through the TGF Exact Store in Town,Durban,the service was good but the insurance company service is really bad. I hate the fact that i have to constantly check up on my claim form like the Insurance company is doing me a favor. I pay my monthly premium therefore i would really appreciate a feedback telling me about my claim progress because on Saturday 12,i had to go back to the store to check my claim progress only to find out they need a report number,this information was withheld from me and if i did not take a stand to see what is going on they would have not called to tell me that kind of information and that is really unfair because they owe me and not the other way around,so TGF better sort out their Cellphone Insurance Company because its unfair. the consultants must have some morals to at least call me and tell me the progress because i do not have time to be running after a cellphone insurance company,i also have other things to do.