Exact online store

I purchased a pair of boots from exact online on 31/05/2022 and took delivery on 01/06/2022 and on checking found the item was not what I requested . I contacted to call centre and spike to a lady ( condolese) and was informed the manager from the Parow store would-be around to swop only to again receive the incorrect item. I was then informed that the item code and the picture does not match. Clint ( Parow manager) advised he would attempt to source the correct item. It's misleading for companies to advertise one thing and supply another like this I will never support this online portal again and would advise clients to check what they purchase on this companies online portals