Enquiries and complaints deliver no results

On Saturday, 25 April, I tried to phone a branch to be assisted regarding a problem with my account but in the whole of Pretoria East no branch answered. At last Menlyn branch answered and put me through to Johanna who took my account number but then put the phone down. After the third unsuccessful redial they answered again and put me through to a young man but he could not assist me and told me only head office could help me and gave me a 086 number to dial. I didn't phone this number because of previous experience where a branch phoned them when I was in the store and held on for 15 minutes for them to solve a small problem I realised how much it will cost me to phone them from my private phone. I am trying now for some considerable time to get statements from Foschini and still can't get any. they asked me a couple of times for my e-mail address to submit statements to me that I provided each time but I still get nothing on my e-mail. By phone you can't get any results. There is a discrepancy on my account that shows that I owe more than my personal records show but I don't know how to solve the problem because their service is absolutely pathetic.