KM
Kedidimetse M

1 reviews | Active since Dec 2015

06 Jan 2016, 11:51

Empty promise that was misleading

I'm a customer that is not happy at all. On the 30th of December 2015 I went to a foschini store in Diamond Pavilion and I saw a promotion of underwears (buy any foschini bra's and get a pack of panties for half price). I bought the underwears but they charged me at normal price. I queried it and immediately the promotion paper was taken off the floor. Taryn Melck then asked me to come back the next day of which I did but I didn't get the panties she told me to go and take a 3 or 2 pack panties when I asked for the manager because that is not what she told me yesterday she told me the manager is off and what difference does a 3 pack and a 2 pack has because the price is the same. Which I felt like was disrespectful on top of that she said on the 30th if I have any problems then I will see the manager. She told me the system is saying the promotion only applies for 2/3 packs and not the 5 pack that I wanted of which I believe she was suppose to explain that already on the 30th & not ask me to come back the following day were she started telling me about small prints. Also when I asked to see the paper that was displayed on the 30th it was nowhere to be found anywhere in the store.

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Replies (1)
Foschini
Foschini's reply06 Jan 2016, 15:23
Official
Hello KEDO,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.