****ed customer

Greetings

A month ago, I reported my card lost, and it was subsequently blocked. Recently, I visited a branch foschini Mams mall to have it unblocked and replaced. However, the teller replaced the card without informing me that he was unable to unblock it. Unfortunately, I only learned of this issue when I attempted to make a purchase.

When I asked who could help me unblock the card, the store manager also stated that she did not know how to proceed.

I would appreciate your guidance on the steps I need to take to resolve this matter, as I am currently unable to use my card.