Early account closure

I have been a loyal customer of Donna for many many years. Never.late ir defaulted on a payment. I received a sms from Donna in late Feb stating that my account has not been used for a while and that should I not use it before 31 March it will be closed. Because of my caution about not being out and about during Covid I made a special effort to go into the store on 7 March to make a purchase to keep account open only to be told that it had already been closed, and that I must have misunderstood. Showed the ladies the sms, they call customer services and sorry we cant reactivate without ur ID doc. Drivers licence will not be accepted. If course I dont have my ID as the account should have still been current. It's not us says the lady it's the system... how ironic.. the system does not need anyone to give orders ... the system does it's own thing. Whilst I was explaining to the call centre that I am not happy with the service and answers given the lady puts the phone down in my ear.... wow what "great" customer care. Needless to say my account will remain closed and I will not make anymore purchases at Donna if this is how they treat long standing loyal customers. I was so saddend by the lack of assistance and dont care attitude.