TN
Tracey N
1 reviews | Active since May 2015
28 May 2015, 14:51
Dr Brandt - I was swayed into purchasing this
I went to the store on the 17/05/2015 to purchase Oil of Olay products. I was then greeted by a lady by the name of Dersh from the Dr Brandt counter who sold me a Dr Brandt product to the value of R675. I wanted something for oily skin and this made my skin very oily. I contacted her and she said that she cannot exchange the cream for hygiene purposes. I am very angry as I paid alot for this and now I am not using it. I only have it for 10 days.
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Foschini's replyOfficial
28 May 2015, 15:38Hello TNRK,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Foschini's reply28 May 2015, 15:38
Official
Hello TNRK,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.