DONT SUPPORT THIS STORE.

Two weeks ago, I contacted Foschini Waterfront to purchase a Ladies boot priced at R3500. The sales assistant promised to call me back to confirm size availability, but failed to call me back. I followed up on Monday and had to wait 9 minutes for someone to find the store manager. The manager eventually called me back, and after I explained the situation, she said she would investigate and get back to me.

She later informed me that she had located the boot, and I could collect it over the weekend. However, when I arrived at the store, I found the boot had clearly been tried on multiple times, evident from the wear on the sole. The sales assistant confirmed it had been worn. Frustrated by the waste of my time and effort, I asked for the manager to call me. Still no call....

On Monday, I had to call the store again and re-explain the situation to the manager, who then promised that the Area Manager would call me. The Area Manager did call, apologized, and promised to speak to her manager and call me back. Seven days have passed, and I still haven't received a call back.

Ladies and gentlemen, that is the "service" from Foschini Waterfront. I have now attempted to reach out to the MD, maybe they can assist!