TM
TUMI M

1 reviews | Active since Dec 2010

07 Aug 2017, 14:15

DONT OPEN FOSCHINI ACCOUNT

<p>I have had a Foschini account since 2011. I have been paying graciously all this time until this past month I met with some unforeseen financial difficulties. I then called Foschini on the 28th July to make arrangements with them to pay the outstanding instalment on the 15th of this month. The lady that answered the phone said she will make a note but I must be aware that on the 12th they will add installment fot the current month. then I said I will only pay that one at the end of August becuase thats when it will be due. But I made it clear that I acknowledge that am owing you and am calling to promise you a payment on a set date. My biggest issue is that am getting at least 3 times a day from Foschini. Anytime from 7am to 8pm. This is after I called for the arrangements. Everytime there is a diffrent story. Telling me that I promised to make a payment of a R1000 at the end of July or there is no record of me calling. But the most upsetting and violating one is when they told me they CANT accept the arrangement for payments after the 12th. How pathetic is that. So they are saying if you cant pay us before the 12th we will suck the money out of you. We dont care that you called us to acknowlege the dept and you commited to settling it. Please make up your minds and stop calling me. THIS IS HARRASSMENT!!!</p> <p> </p>

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Replies (1)
Foschini
Foschini's reply07 Aug 2017, 15:21
Official

Good day Tumi,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG