HB
Hanlie B

1 reviews | Active since Sept 2015

29 Sept 2015, 10:34

Dont buy at Foschini and Telkom

I bought a Tablet for my daughter at Foschini - good deal 100mb data for 12 months service provider is Telkom (8eita). Well that was on Friday 25/9. TOday is 29.9 and still no provider up and running. I wanted to return the tablet and then rather make use of another service provider but their policy is not to return my money i have to sort it out with the service provider. The service provider Telkom says it takes 24 hours before I will be able to access their service maybe their 24 hours are 24 days. If I struggle like this what is the changes that i will get my 100mb data every month? I am very disappointed I don't think Foschinin must sell something if it does not work. SO i sit with a tablet....no service provider......a useless \tool"which i spend a lot of money on and i cant return it....so what do i need to do to get what was promised to me?"""

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Replies (1)
Foschini
Foschini's reply29 Sept 2015, 16:27
Official
Hello Hanliekatjies,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.


Foschini Team