1 reviews | Active since Jul 2011
Donna Vs Foshini NOT one in the same!
Many of the Donna stores in my area is closed or in the process of closing. The clothes for the Donna line is available in Foshini stores now. It's an awful experience going into these stores! The clothes are always in the wrong place and areas for Donna isn't marked properly. Shopping online isn't the answer either. This is the second time in a space of 2 weeks where I place an order and the sizes I receive are different from the sizes I ordered! How difficult is it to get this right? The previous time, every single item ordered was wrong. I had to get a refund for everything. This time more than 50% is wrong and I'll have to call and log the refund. It's very frustrating. Donna clients are no longer a priority... it's high time a competitor starts catering for the curvier ladies because TFG doesn't know how to do it properly.
Thank you for taking the time to share your frustrations and feedback. Please accept our sincere apologies for the negative experiences you've had, as it is our aim to provide you with a pleasant and memorable shopping experience.
We truly value the information you have provided us with, and can assure you that we will be sharing this with our teams to address both the in-store and online shopping experience, and particularly the frustrating and unacceptable experience of receiving the incorrect sizes.
We have escalated this and will be in touch with you to provide further assistance.
Kind regards,
The Foschini Team
Thank you for taking the time to share your frustrations and feedback. Please accept our sincere apologies for the negative experiences you've had, as it is our aim to provide you with a pleasant and memorable shopping experience.
We truly value the information you have provided us with, and can assure you that we will be sharing this with our teams to address both the in-store and online shopping experience, and particularly the frustrating and unacceptable experience of receiving the incorrect sizes.
We have escalated this and will be in touch with you to provide further assistance.
Kind regards,
The Foschini Team
