Donna-on-line poor service

Donna Cyber Monday 26 November 2018 ! Get 30% off ALL full priced fashion. ONLINE EXCLUSIVE. What an experienc:( After much searching I eventually found a top in my size. Original price R359 on promotion R159. I purchased 4 items and then qualified for a bag as a free gift. Two days later, I was advised that my order will be split in two parts and sadly the top of R159 was not available. I then entered a Donna store on the Friday, 30.11.2018 and found the top at the normal price and the Tokia store even went an EXTRA MILE to source my size for me. This is what I regard as TOP CLASS customer service. Why did the online team not do the same. It was a phone call away as the product was available on the on line system and still in the Donna stores. Then my experience with this on line does not stop there.....because my order was split, the two items were delivered on another day.

Due to work pressures, I contacted Due South in Tokai on the 8.12 2018 to let them know that I will collect my two items, one of which was the "free gift". When I arrived at the store on 13.12.2018 to collect my goods, I was advised that Pargo collected the goods on the 12.12 2018. No one contacted me to advise me that this would happen. I raised my concerns with Cara Styles at Donna-on-line and SADLY to date, no one has provided me with feedback. Is this really the service we can expect and deserve deserve from the TFG group?