Donna-Claire refuses to refund or exchange shoes

Good day,

I bought Shoes on the 19th May 2018 on my Sterns account. Two weeks - Three weeks ago I noticed the one shoe is tearing on the side and opening up. Also the back of the shoe is also wearing very thin. I bought these shoes because I am a working big sized lady and Donna-Claire is suppose to cater for bigger woman. I only used these shoes for work so I didn't walk that much with it, because I spend the whole day behind my desk and I own a car and don't walk to work.

I went to Donna-Claire 11 August 2018 in the afternoon and spoke to the Cashier and Sales ladies and showed them the shoes and they took pictures and I had to leave my details with the store and I left a small note for the store manager as I was advised that she is off sick.

Today 14 August 2018 at +-14:30 the store Manager - Ellen Mbuyisa called me and advised me that Donna-Claire's Area Manager - Pensize Ndlozu looked at the pictures sent to her and she says that because they have never received a complaint about the same make of shoe, so they will not refund me or do an exchange for me.

I feel this is very unfair, as if this is what this Area manager is saying that they have never had any complaints on record , but if they dont even take my complaint in consideration, then they will never have complaints. They just so no right off the bat. A year from now you could have a complaint about the same shoe and then dismiss it, because my complaint was ignored.

I am highly unhappy about this. i have bought cheap R50 sandals and it lasted me 2 years, I had to get rid of it, because of wear and tear and not because it broke. One should think because you pay so much for the shoes that it will last you even longer and this is not the case and then it is a well know brand as well.

I am very disappointed and this is not going to be resolved by Friday 17th August 2018 I will lay a complaint with the consumers protection act.

Not leaving this here.

Kind Regards,

Euneda