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REFILWE B

1 reviews | Active since Dec 2013

11 Aug 2017, 17:45

Donna Claire Maponya Mall

<p>Good day</p> <p> </p> <p>I am so frustrated and ****ed off with Donna Claire in Maponya right now.</p> <p> </p> <p>My Name Is Refilwe and I bought a cell phone on Saturday the 29th July 2017 and on Sunday 30th July I released that the phone didnt have sound meanwhile the volume was up, I even wasted my data to purchase a volume booster app, all to find out that the speaker of the fone wasn't working. Be advised that i work on the other side of town. To cut the story short on Tuesday I managed to take the fone to Donna Claire of a nearst mall (EASTGATE MALL), where we took the phone to a technician which sat at the Foschini store, and confirmed that it was the speaker. I took the fone to Maponya the next day and according to the T&Cs if the phone is giving me problems withing 7days, its within my right to return it and receive a new phone immediately but with the donna claire at maponya that was not the case, as I was told that they need to book the phone so that the teachnicians can tel what might seem to be the problem. It was very frustrating that they are telling me a different story to what is written on the form they give me.</p> <p>So I let them take the phone for bookings til today****h August) i have not received feedback from them about my phone, since they stated i should wait 7 working days. today is the 7th day and i have not heard anything from them.</p> <p>I even called the head office and I was told that the story they gave me was not the procedure.</p> <p> </p> <p>I am so angry at the moment because I worked my sweat out to gather money and buy that phone and now they treating me like they bought me that phone with their own money.</p> <p> </p> <p>the serve i got from donna claire is not acceptable and making me very frustated</p> <p> </p> <p>regards</p> <p>Refilwe Boikanyo</p> <p> </p>

0
Replies (2)
Foschini
Foschini's reply12 Aug 2017, 13:53
Official

We’re so sorry to hear you had a bad experience in our store! This definitely isn’t what we want to hear, and we’ll be sure to address the issue to ensure this doesn’t happen again. We’ve passed your details on to the manager, who will get in touch with you directly.

Thanks,

The Donna team

RB
REFILWE B's update15 Aug 2017, 13:13
Reviewer Update
Good day Please note that the matter is just getting worse as I was told that the phone went to the technicians ONLY on Monday the 7th August 2017 and not on the 2nd/3rd August as promised and I was suppose to wait 7 working days from the 3rd. So when the phone was couriered on Monday the 7th, I was not communicated too and I found out that information on Saturday when I went to the store because was not receiving ANY feedback from the them. The same Saturday I requested to speak to the area manager Keith Chetty because the Store Manager Rose said she called him and told him the story but when I asked her to call him and tell him that i need to speak to him, I was denied the opportunity to do so and told that Keith said he will only speak to me on Monday the 14th around 10am, when the store has the phone, so until now Keith has not called but sent some lady by the name of Lizzy from westgate which I find it hard to understand why is it difficult for Keith to talk to me. Now to get to the point Lizzy spoke to me to hear the story and called the store for their story whereby a new statement was discovered and as always I was not communicated to, that the technicians at Jabulani Mall returned the phone unfixed and recommended the store to send it to the manufactures....I WAS NOT TOLD THAT... I only heard it from Lizzy. I don't know what game Donna Claire is play but they are messing with a wrong person. I told them that i don't want that phone anymore and I demand for my money back. If i have to take this matter to court I will gladly do that for all the suffering and time wasted. They are playing with my time and resources. I'm a young women applying for jobs left, right and center and this situation is preventing from getting calls. So my opportunity to a better life is being reaped off by these people. I'm so angry and I don't want that phone anymore and I made it clear but it seems they do not CARE Someone please help with this situation as I am getting more FRUSTRATED. Angry Customer Refilwe Boikanyo