#Donna bring back my money ( Donna- TFG)

I ordered shoes on line from Donna, unfortunately some pairs did not fit well, which I returned to Cleawater Mall's Donna. When I got there I was told that they did not have money to refund me. This was two weeks ago. I returned a few days later, unfortunately they still did not have money, today I went and still nothing. This is very unfair and I want my money back.