Don't buy a phone at foschini Eastgate mall

<p>I bought a phone in December 2016 ,I only used the phone for 2 months then it gave me a freezing problem . I took it back to the shop then they took it back the consultant checked out for any physical damages she didn't find and confirmed it that there's no physical damages on it. On the warranty form it stated that it takes 7-21 working days to get the feedback but on that one it took more than a month and I had to go back to ask as I was concerned about my phone .when I got there the consultant told me they told her they are waiting for the parts . Then went back waited again then received a phone call saying that the phone has a damaged screen of which I denied over the phone . They I waited again then on the 4th of May I went back and I got a different story saying that the phone has a motherboard problem and of which it's 4 months of waiting I then asked for the pictures of all that to prove it but I didn't get any . Now I was told I need to pay R800 to fix the phone .Now my question is if the phone had been sent back to the supplier why should it take them 4 months to identify that . </p>