do not over pay your Foschini group account!!!

On Saterday I went to the n1 City Branch to close my account, were I found out that my account is in credit - because I have not received statements. So now the battle starts to get my own money back. the store asks me to proof that I paid the money? so please next time ask them to proof that you purchased goods by them, as they do not trust their own system. Today I ph the call centre to be told I need to go to the store, whom said as I pd eft they cannot help me? then to be told by Felicity when I asked to speak to a manager or I will put it on hello peter \you must do what you have to do\" just before giving the ph to Lezil the Team leader, whom 1 again told me to complete the form as I wanted to know how long I will wait for my money she transferred me to Shanner whom stated that I need to send them a copy of my ID, copy of my bank statement and PROOF of payment - which will be 4 to 5 bank statement - know to receive a call from Lee their 2ic in remittance to be told that this is the procedure - I am sorry must we as clients ask them to proof that we purchased before we pay the account? as they do not trust their own system? "