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SIBONGILE M

1 reviews | Active since Aug 2013

25 Feb 2015, 14:47

DKNY Fragrance for Women

I was at the Pavilion Foschini stores on the 21st February, I purchased the Lacoste new fragrance that was on promotion e high is lovely as I was in store the promoter of the DKNY Fragrance forced me to also purchase their new fragrance she sprayed on my clothes at that time I thought the perfume was nice but I guess it's because I had other perfumes on my clothes which are also expensive , I don't buy cheap perfumes don't mind paying more for a good one. At the till I informed the promoter that if it's not good once I spray on its on I will return it as it was my first time buying DKNY. On Monday I sprayed on its own the fragrance is terrible gave me headaches and nausea the entire day on Wednesday decided to return it at foschini where I was assisted by Angie who informed me there and there that they can't accept it as it is no longer on its original box. I always throw boxes once purchased a fragrance I don't keep boxes I explained that but still I was told nothing can be done. This means foschini and DKNY does not care about my health all they want is pushing sales not taking into account once health, I got sick terribly so I must still keep the fragrance that made me sick?

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Replies (1)
Foschini
Foschini's reply25 Feb 2015, 15:18
Official
Hello Lonwabo_06,


We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for any inconveniences caused.

Please be advised that we will escalate this complaint on to our Customer Care Representative, who will be in contact with you as soon as possible to provide assistance in resolving your complaint.

Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant