Distasteful Service at The Beauty Counter

On saturday the 26 October i walked into the Beauty Department at Foschini Greenacres in Port Elizabeth wanting to buy a foundation. I was not looking at buying any particular brand. Because i was accustomed to using Estee Lauder Foundation, i thought id try something new. As i stepped into the shop, i asked the lady at the Clinique counter if she could assist me with Estee Lauder foundation as i did not see anyone at the counter. The lady just looked at me and with no explanation, said she nodded her head and said cant help me. I found that weird as normally if you cant assist the client, you would then refer them to someone else (or atleast thats what i thought customer service was all about. I then walked further into the shop where i was greeted by a guy (whom i assume is their manager) named Sylvester. I explained to him that i am looking to buy any foundation and would like anyone to assist me. He then asked a coloured lady to assist me and she blatantly said she cant assist me. Foschini does not have foundation for my skin type. (Like WHAT???) I did not know that you can make that judgement without doing a trial. Sylvester then asked her is there nothing she can do to assist me, like try any brand and she just said no and continued to tidy the store racks. I was in so much disgust at the service and her attitude that i told Sylvester its fine, i will go to Edgars.

I left Foschini and walked into Edargs and received so much warmth from the beauticians and ended up leaving Edgards with R1500 worth of products.

After experiencing such bad service for the second time, i am considering not buying from Foschini's ever again.

Foschini Greenacres Beauty store will never see me again. I am still deciding if i should just cut up my card and support other retail shops where quality service is offered.