Dissappointed in Foschini

I went to Foschini on the 25th of April 2019 and made a payment on my account. The cashier checked on the system and told me the amount which was R212.40 and I paid it. I got a receipt when I requested a new Foschini I was told the account was handed over to MBD Attorneys and I must wait untill the 13th of May for the account to clear before I could a new card. On Monday the 13th of May 2019 I got no notification that confirmed I paid. I went to Foschini in Campus Square where I was told have to phone head office I took the number and I phoned that is when they gave me MBD`s contact number. When I phoned in I was given a fax number to fax my proof of payment which I did. The consultant at MBD told me I will be contacted to confirm my payment. What makes me angry why did Foschini not tell me to pay the money straight into MBD`s account why did they take the payment and gave me a receipt. I was even told at head office that if the payment is cleared I have to reapply for a new account.