#DISSAPOINTING, PUTRIT , ATROCIOUS, CUSTOMER SERVICE

WELL DONE FOSCHINI ! ON YOUR PUTRIT, OBNOXIOUS, DISGUSTING, PATHETIC ATROCIOUS ****EN SERVICE

THE WORSE CONTACT CENTER ANYONE COULD EVER ****EN DEAL WITH THERE ARE A BUNCH OF IDIOTS THAT IS WORKING IN THAT PLACE????????????????

WELL AFTER, 1 HOUR OF DREADFUL BULL**** CALLING INTO THE MOST IMCOMPETENT CALL CENTER EVER WHERE, I SPOKE TO AN AGENT CALLED NEBO OR NELO AND THERE WAS NO SECURITY CHECK / ID CHECK DONE WHICH I FIND VERY CONCERNING I TRIED TO EXPLAIN THE PROBLEM TO THE DUMB ***** AND SHE TOTALLY REFUSE D TO HELP ME AS CUSTOMER HOW DISSAPOINTING IS THAT ! HOWEVER , I DID NOT WANT TO SPEAK TO THE DUMB ***** BECAUSE HER ATTITUDE WAS BEYOND HELLS POINT AND THEN I. IMMEDIATELY REQUESTED TO ASK TO SPEAK TO MANAGEMENT THE ****EN **** THEN DROPPED THE CALL ON ME HOW AMAZING IS YOUR CUSTOMER CLEARLY IT IS BEYOND ****EN BANANAS POINT !

I THEN CALLED IN FOR THE SECOND TIME AND CAME STRAIGHT THROUGH TO COLLECTIONS AND THEN SPOKE TO ANOTHER *********** **** CALLED NATASHA ABSOLAM WHO ALSO DID NOT DO AN ID CHECK OR SECURITY CHECK WHICH WAS WORSE IT IS ALMOST LIKE A ****** SEE ****** DO STYLE THE WAY THE IDIOTS PICK UP THE PHONE . I SPECIFICALLY ASKED THE FOOL TO EXPLAIN TO ME WHY DO YOU GUYS SEND SMS THAT MY MOM OWES A R235 THE IDIOT TOLD ME SHE DOES NOT SEE IT ON THE SYSTEM THEN IT PROBABLY MAGICALLY APPEARED WITH THAT AMOUNT ON MY MOM PHONE SHE THEN EXPLAINED THAT THE ACCOUNT WAS SQAURED DUE TO THE SPLIT PAYMENTS THAT WAS AND THAT WE SHOULD ONLY PAY THE BALANCE OF R320 THEN I ASKED AGAIN LIKE A ****EN PARROT WHAT IS THE R235 AMMOUNT FOR SHE THEN TOLD ME THAT WAS DUE FOR SEPETEMBER I THEN TOLD HER HOW THE **** CAN THAT BE DUE FOR SEPTEMBER IF WE IN AUGUST AND THAT SEPTEMBER IS NOT IN EXISTENCE THE DUMB ***** WAS SO CONFUSED AND COULD NOT THE **** EXPLAIN WHY THAT AMMOUNT WAS DUE HOW THE PEOPLE ARE TRAINED IN THAT CONTACT CENTER IS A MAJOR CONCERN BECAUSE THE INCOMPETENCE DOES SPEAK FOR ITSELF AND THAT IS WHAT I SAW TODAY BECAUSE THE SERVICE IS PUTRIT.

I THEN KEPT ON ASKING THE DUMB **** WHY DO MY MOM OWE THAT AMMOUNT SHE EXPLAIN EVERYTHING IN RIDDLES AND HAD NO CLUE WHAT THE **** SHE WAS TALKING ABOUT SHE WAS REFERING TO SPLIT PAYMENTS AND THAT WAS WHEN THE ACCOUNT WAS SQAURED SO I ASKED HER FOR THE 1000 TIME WHY DO WE HAVE TO PAY THE R235 THE ****EN IDIOT COULD NOT EXPLAIN JACK **** TO ME

I ASKED AGAIN TO SPEAK TO A MANAGER AND THE CALL WAS ****EN DROPPED AGAIN

LATER , DURING THE DAY I WENT TO INTO THE CLAREMONT FOSCHINI STORE AND ASKED WHAT THE **** IS HAPPENING HERE I NEED AN EXPLANATION RIGHT NOW THEY CALLED INTO THE *********** CONTACT CENTER AND APPARENTLY THEY COULD NOT HELP ME BECAUSE THE OWNER OF THE ACCOUNT HAD TO DO AN ID CHECK THE STUPID *****ES JUST COULD NOT EXPLAIN WHAT THE **** WAS HAPPENING EVENTUALLY THE COMPETENT MANAGER OF THE CLAREMONT FOSCHINI STORE WENT THROUGH A SIMPLE STEP AND GUIDED ME AND GOT EVERTHING RIGHT I SALUTE HER FOR THAT AND WOULD LIKE MORE PEOPLE TO TAKE HER ROLE BECAUSE SHE IS ****EN GOOD AT IT !

THE INADEQUATE SERVICE I RECEIVED TODAY WAS A TOATL DISSAPOINTMENT SOON THIS WILL GO THE NEWSPAPER SO THE ****EN WORLD CAN SEE HOW PATHETIC , PUTRIT , ATROCIOUS THE LEVEL OF SERVICE YOU GUYS ARE ****EN BEYOND BANANAS

I DO FIRMLY BELIEVE THT ALL CUSTOMERS SHOULD BE TREATED LIKE KINGS AND QUEENS NOT LIKE ****EN **** AND THINK YOU GUYS CAN GET AWAY WITH IT I HAVE NEVER DEALT WITH AN *********** CALL CENTER SUCH AS FOSCHINI

IM STILL TRYING TO FIGURE OUT WHY THE **** SHOULD I MAKE THAT ****EN PAYMENT BECAUSE THE EXPLANATIONS I RECEIVED TODAY WHEREAS IM NOT SURE WHY THE **** MY MOM IS AN ARREARS IF THE DUMB ***** NATASHA FIRMLY SAID THAT THE ACCOUNT WAS SQAURED

HOWEVER MY MOM HAS GOT A HOSPITAL THING SHE IS PAYING BUT , TODAY WHEN THE MANGAER SPOKE TO ONE OF THE AGENTS BY THE NAME OF SHANAAZ ADVISE THAT SHE COULD SEE NOTHINGN ON HER END SHE MUST ****EN OPEN HER EYES AND LOOK PROPERLY ON THE MONITOR BECAUSE WE CANNOT BE PAYING A FEE AND ITS NOT LISTED ON THE SYSTEM SO I DO SUGGEST THE DUMB NAIVE ***** NEEDS TO GO FOR READING CLASSESS OR GET COCOLA SPECS SO THAT SHE WOULD NOT BE ****EN CONFUSE WHEN QUESTIONS ARE ASKED ??

I AM EXTREMELY DISAPPOINTED WITH THE LEVEL OF SERVICE I HAVE RECEIVED TODAY IT WAS BEYOND HELLS POINT THE ****EN DEVIL ITSELF COULD NOT EXPLAIN IT BECAUSE, I FIRMLY DO BELIEVE THAT ALL CUTSOMERS SHOULD BE TREATED LIKE KINGS AND QUEENS AND NOT LIKE WE ARE SOME SORT OF ******* I AM AGGRAVATED BECAUSE OF THE *********** ****EN ****S WORKING IN THAT CONTACT CENTER AND SHOULD LEARN TO LOVE THEIR ****EN JOB AND DO IT PROPERLY !