Disrespectful Service

<p>I took my phone in for screen damage 2 and half months ago waiting so long being placed on hold not know when my phone will be repaired via insurance claim form Foshini groups Fin Rite. Waiting long I had to but muted a new phone not knowing how long will by broken screen phone be fixed or replaced now that I have I new phone I enquired form Foshini Vincent Park what's the set up as I bought a new phone now they want to give me a phone after almost 3months going forth to ask whats happening now I asked them to credit me they refuse. What will I do with two phones now after waiting so long for phone. What a disrespectful service.</p>