Disrespectful Manager at Foschini Loch Logan

16/09/2020

I went to Foschini Loch Logan to collect my online order which I ordered on the 26th of August 2020 it has been exactly 3 weeks. After my order was received the website ensured me that I will have my order after 3 days. To my surprise I still do not have my order.

I went to Foschini on the 5th of September to enquire about my order, it was on a Saturday after I spoke to an online Consultant Aiesha who initiated the process to find out where my package was. The Interim Manager Charise Taaibosch promised to get to the bottom of my query. I waited I made so many trips to the store with no solid answer. I spoke to Kegan an Online Consultant who was kind to explain the process to me and the delay, Amanda who was so kind to send an email last week Friday requesting my order to be handed over but still no one seemed to care enough.

I went back to Foschini Loch Logan yesterday 15/09/2020 called Charise Taaibosch who did not do her job as an acting Store Manager to ensure that my order is resolved bear in mind that Foschini Loch Logan was the sending and collection store. My question is why did they send my package to the courier when they first responded that they have the order.

Charise told me that I am upsetting her when I asked her what has she been doing to ensure that my order is dealt with to its optimum, she then told me that she was still waiting for a higher authority to respond, this has been 3 weeks waiting for a higher authority. I put her on loud speaker in front of my sister and niece who are my witnesses to her outrage, she told me that I am pushing her to be rude and she is going to be rude towards me and she really was, I was shocked because I am in no position to argue with someone who is unable to answer to valid questions without getting upset.

Foschini saw fit to have someone of this caliber to manage a store someone who is unable to make a follow up and respond to a customer. I have been with foschini for many years even before Charise was an employee. It is outright disrespect for dealing with my matter with so much complacency also responding unprofessionally. I can only imagine what her colleagues are enduring with such attitude.

I have written a review about this query before and it was never responded to.

I think the next escalation should be the National Consumer Commission. I have never been so disrespected at a store by an employee especially at management level. A manager ensures a customers calm and not to worsen the situation.

My account is busy accumulating interest on items that I do not have in my possession.

I am disappointed. I demand an apology on the wait I endured and the disrespect I was subjected to under an employee of Foschini Group TFG who could not execute her managerial talent in ensuring that this query gets resolved as promptly as possible.

Your employee brought the name of Foschini in disrepute by disrespecting a customer and failure to follow up and contact a customer as she is supposed to.