Dishonorable company

I have been in contact with Foschini since the beginning of October, telephonically and in writing, with one of their supervisors in the Collections dept, Anthea Opperman. I made arrangements which was accepted by her. I followed up with an email again with all my details and circumstances on 1 Nov and various times after that, to her and their official email. But they cannot honor an agreement or arrangement and still harass, threaten and abuse consumers over the phone. Such conduct is not only *******, but also shameful. From the reviews on this forum I can see that this seems to be a company culture and part of their values. Please can you contact me via email first to make an arrangement when we can resolve this telephonically, as I work from 7:30 to 18:00 and cannot take any personal calls during that time without prior arrangement. Failure to do this and to respond to my multiple emails, will leave me no choice but to escalate to the Ombudsman AND the Registrar fir your misconduct.