Disgusting service from Sanele and poor customer service from the team

Dear TFG.

Please see attached for faulty device information.

I booked this brand new device in as you would see day of purchase etc on records it hadn't even been a month of having the device the glitches progressed I then followed protocol and booked the device in at west street Durban foshini with Sanele who told me I will have my device back within 14 days till date I didn't get a call from him to update me and tell me what's going on.

I took it upon myself to call the customer service number I spoke with Phola Lethole who then contacted the store when she queried about the device he stated he only sent the device in yesterday to HMR as he had an issue with booking the device which has nothing to do with me as a customer.... I then asked him why he didn't contact me to inform me about this he didn't answer me. I asked phola to assist me with customer service number so I can report this and how unprofessional he is, while I was still on the line with Phola she was assisting me with trying to get the head office number he kept pressing buttons on the phone which gave of an annoying sound and I asked her to drop him as he also suddenly spoke as it was annoying she explained if she did the system will drop me as well she then tried to call out to him as I requested her to ask him so stop he didn't answer and the tones stopped. He then called me on the contact number that I left at the store we then answered and he was trying to give me a story I then told him it's fine I will take this up to the head office. My thing is I no longer need to engage with him now that I said I will take this to head office he wants to gove me a call for what?????

This is rather frustrating apart from a brand new device glitching I must still have issues with the store as if they doing me a favor or gave me the phone for free!!!

I require management to contact me and rectify this issue asap and I would appreciate if you would listen to the recorded call from Phola.