Disgusting Service driving all the way for nothing

Good Day,

I phoned Foschini Sandton asking if they have stock of Huawei Y5 2019 and the lady confirmed they have 2 available, I asked they must please keep me one. I phoned again after 15 minutes to confirm if they have kept me one and again the lady confirmed they have set one aside for me, I told her I am leaving now to get it and she said all in order. When I got there the store was closed, I spoke to the security and he said he will call the guy working with the phones, when he came to the door I told him the story, he then told me no the 2 they have is broken after I phoned twice and they agreed they available, I drove all the way fro Randfontein for nothing, I am very disappointed and disgusted in the Service I got from this store after it should be very good service as it is in Sandton, now I know why I never go there and never will again go to Sandton, there customer service is poor and they don't know how to work with customers.