DISGUSTING SERVICE DELVERY TO CUSTOMERS

I placed an order with Foschini for a face mask and a Tom Ford Perfume on the 15 December 2020 to be delivered at Pargo pick up point, I received an SMS that the order (face mask) is ready for pick up, I collect the item and was a bit concerned that the perfume never arrives as I ordered them together. I got home and decided to check the order online and noticed it said "delivered" but when I clicked on the order it then said, "returned". I called the tfg online center as I never received the perfume to return it !!!!!!!!!!!!!! I was informed the order was returned due to being damaged by the courier and i would have to re-order the perfume again ...

I AM EXTREMELY PERTURBED, I WAS NOT MADE AWARE OF THIS, I DIDINT RECEIVE AN SMS, EMAIL OR CALL TO ADVISE ME ON THE ITEM BEING RETURNED ETC.

It's Christmas eve and I was meant to have both orders but thanks to Foschini and their disgusting service delivery I won't be able to have this gift on time for Christmas.

I started to call Foschini stores , Chatsworth centre bever picks up !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! and Galleria has no stock !!!!!!!!!!!!

lucky me !!!!!!!!!!! THANKS, ALOT FOSCHINI , YOU GUYS KNOW HOW TO TREAT CUSTOMERS.