Disgusting service and incompetece

I purchased a new sim card at Foschini Tygervalley on Tuesday and asked to do a SIM swop as I have a one2one contract for data, iI was assisted by a pregnant lady. It is now Saturday and I am still unable to use my new phone with the new small sim card because I had to wait 72 hours for activation of this SIM swop it is now past 72 hours and still not activated. I called one2one customer service and they told me that Foschini did not send the form to them, I paid for This and waited 72 hours for action nothing, This is rather disgusting and poor service. I want you to get this this SIM card immediately and cannot wait anymore any 72 hours or will cancel this one2one contract and possibly close my Foschini account there seem to that someone did not do their job and I had to be inconvenienced by that.

Very disappointed customer

********** 324 Ethel Kolo