DISGUSTING SERVICE

I purchased a perfume online on the 08/08/2019 order number p*** only for my order to be cancelled same day due to “insufficient stock” or “damaged goods” yet they were able to process the transaction without hesitation! I’ve been calling to find out about my refund and I’m told it will take 7 to 14 days because the purchase was made with debit/credit cards. As it stands I still haven’t received my money. I have no choice but to ask Consumer Ombudsman to intervene