DISGUSTING CALL CENTRE AGENT

I have never been this upset so early in the morning.<br> I get a call from a call-centre agent from Foschini, on my work land-line.Firstly she doesn't ask if I am free to talk. I told her that I have already made an arrangement and she cuts me before I finish speaking. She is very rude and has no phone etiquette at all.<br> Does Foschini train their staf on how to speak to clients?<br> When I asked for a manager's name, she gave me only his/her name,I then asked for the surname, she shouted over the phone to get the manager's surname.<br> I find this very disturbing because I love Foschini and all it's reputable stores, but how we get treated is very disgusting.<br> I will not tolerate being treated like a child because I am not. Also even though I owe my account, doesn't give the collections agents a right to disrespect me.<br> I will definately not take this lying down,I know the CPA and I want the agent to personally call me and her manager to apologize, and I want Foschini to take action against her.<br> That lady patronised me and made me look like a fool. I am very disgusted.