MF
Meggan F

1 reviews | Active since Aug 2012

22 Oct 2016, 09:29

Disgusting approach to customers

<p>I just received a call from a consultant from Foschini Group asking me if I was interested in opening an account. When I answered that I didn't need one she put the phone down in my ear! Firstly I have spent far more than the average person at Foschini Group in the past year. Common decency to thank the person for their time and actually even a goodbye on the phone is expected. I will not support any of the stores under the group if this is the way customers are treated. </p>

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Replies (1)
Foschini
Foschini's reply23 Oct 2016, 10:59
Official

Thanks for bringing this to our attention. We’ve passed your feedback on to the team and they’ll make sure this doesn’t happen again! We apologise for the frustration.

Thanks,

The Foschini team