Disgusted with terrible customer service

28/01/2016 I handed in my fone for repairs was told to wait for feedback,2days later was told courier collected and I must wait.I went back 1week later and Nuha advised no feedback yet,she then gave me Vodacom repairs number to track,I went back 2days later still heard nothing,I went back every second day when eventually after 3weeks she told me the courier delivered my fone to the wrong place,I told her this not my fault and she should have followed up and contacted me with feedback,she then said she will send an urgent request the insurance company manager and get back to me.4day later I got an sms that my claim was recd. the insurance who told me no urgent request was recd ,the claim was only recd that morning.I went back to the store as I am without a fone for over a month,she gave me attitude,I asked what happed with the urgent request she sent and she told me normal process is to follow.she got more upset and tried making me a ****, now the claim is approved but the insurance repairs will see to my fone. till to date I have no fone,I refuse to pay excess cz of this **** service,she neva followed up or called me on progress. she **** to keep me quiet then she gets upset