disgusted customer service

I am seriously disgusted by the poor service that I have experienced in this regard - I have been sent from pillar to post by the customer service department at which I dealt with some *********** people. On the 27nth of March I made an electronic payment on my Luella account an amount of R1010.00 to which brought my balance to R4999.92 and credit to buy was at R6565.00, on the same day (27 March 2016) I made two purchase one amounting to R99.95 second was R451.95. because I was using a Luella account I was advised by consultants at Foschini that I needed to changed my card to a Foschini account as Luella is no longer, I was assisted by a gentleman called Muna from westwood mall in Durban who went out of his way to ensure all this was done - however when the transfer of my information from Luella account to Foschini card was being transferred the payment did not reflect on the new card \Foschini account\" - payment of R1010.00 because payment was done on Luella account.On the 31 March I made another purchase of R428 @ total sport in westwood mall Durban then on the 1 April I made purchase of R569.70 - to my surprise I was now my balance was R7556.02, my balance should be R6545.92"