Disgusted by horrific service

28 Feb 2015 was my last working day with TFG.After waiting 6 weeks for my pension payout I call for feedback.I was advised that all the documents which I had completed and handed in ONE MONTH prior to my departure, was notreceived.Now how is it remotely possible that during this SIX WEEKS, nobody could call or email me to enlighten me about this?I resent what wasn't received to a Natalie G.In my email I SPECIFY that this woman CALL or EMAIL as soon as she receives my details, just to let me know that she has indeed received my mail and to give me estimated time as to how much longer I will wait.Bare in mind, I'm not the slightest bit annoyed YET. After yet ANOTHER week I am still to hear from Natalie G.NOW I am annoyed. After numerous messages left on her phone and yes, I leave my contact details, do you think I get feedback? No. Now HIGHLY ANNOYED, after many calls I get through to a very disinterested Natalie G, who doesn't have the common DECENCY to apologize for her lack professionalsm tells me there is a problem and there is NO estimated time for the payout! NOT ONCE has she or ANYONE in this PATHETIC dept corresponded with me! Shocked & appalled by the DISGUSTING service.