Disgusted at THE FOSCHINI GROUP !!!

Hi there. I'm writing on behalf of my husband. 1stly my husband wanted to open a Markhams account as he can not find clothing that fits him at other stores as he is very tall. He then app**** online end of November beginning of December 2018. He then waited, 2weeks went by and everytime they send back please submit docs which he did over and over. I told him you need to call in and confirm what is happening. He then called the contact centre and they said they need to get his copy of ID which he then said he will go into store to provide the docs. We went to Liberty promenade Markhams and submitted all the docs all over again. We waited a week and called the contact centre and asked if they got the docs only to discover that they didn't. My husband emailed the agent with the docs AGAIN which they said they going to send it off to be assessed and they would call us back. A few days passed we called again as nobody got back to us and again they said they need to send it off and call us back. Gave it a few days and again we called and they said the same thing. Again we waited UNTIL 21st January 2019 at this time I myself was beyond frustrated and fuming as we had to follow up on their promises to call us back. My husband called in and again they said the same thing I told him ask for a Team Leader and dont put down until you speak to one, eventually I think a Team Leader called Ilhaam (I stand corrected) got on the phone and my husband explained the situation since day one and NOBODY IS GETTING BACK TO US OR LETTING US KNOW WHAT IS HAPPENING. She then advised my husband that she will authorize it now as she can see all checks have been done. Within a minute we got an SMS saying the account has been approved!! I was highly dissatisfied with with THE FOSCHINI GROUP at this point however I still thought let it go its approved that's all that matters THEN my husband goes In to Total Sports last week Friday 25th January 2019 and sees the takkie he likes, Mercedes Puma , which u fortunately wasnt his size we ask if the guy can call or search on the system if other stores have it and he says none of the stores has it which was a total bull**** story as he was gone for 2mins max. We get home my husband says you know what I'll call around and see myself. We called all over nobody can pick up the code or they not sure what we talking about etc . Our last option is Cavendish Total Sports where we got through to Ross who told us he can see that there is my husbands size and the actual takkie he wants however it's in Limpopo Total Sports which he can courier at a cost . However when he called them they said it can only be done Tuesday 29th January 2019, my husband said you know what give me the contact number to see what I can arrange. We got home and my husband calls Limpopo Total Sports and we get through to the manager Sam. My husband explains the situation and Sam says I'll complete all the paperwork I'll courier it as soon as I can latest Tuesday 29th January 2019. My husband called Monday 28th January 2019 nothing has been done however Sam said they fetching it end of business day. Tuesday we called again he says they fetching it end of business day for sure. Today 31st January we call Sam AGAIN only to find out that nothing has been couriered and he sounded very uncertain about what we asking him. At this point I want to start raising my voice as you can already imagine we have been calling since day 1 we have been promised things since day1 and nobody delivered their promises I think by this time I have spent traveling fare and airtime money just so that these people can do their JOBS correctly as I hate when iv been promised things that it doesn't pull through because tomorrow my statements come though and YOU DEMAND your MONEY. So to end off my disgusting time with THE FOSCHINI GROUP we called in to the contact centre AGAIN to complain just for them to give a number FOR US TO CALL the area manager of Limpopo Total Sports Lesego Mothogoane and we are waiting on her call back that she too promised .. so we will wait till end of business day to hear from her. I honestly dont know what to do after she doesn't get back to us by today.. The worst experience EVER that I had from one of the so called biggest companies as I'm thinking of closing the account as I dont have the time to do all this calling a d traveling to sort out queries that they need to sort out for me