PT
Prudence T

1 reviews | Active since Jun 2015

10 Jun 2015, 12:44

disgusted and frastrated customer

I bought a jean at Foschini unfortunately the jean did not fit me, I then decide to rather take the jean back and exchange it, to my surprise I was told that I can not exchange the jean as my receipts has a stamp which mean that I can not exchange anymore regardless, the jean cost R400, I then asked what must I know do with this jean and the lady and gentleman said they can help me. I have a jean sitting in my closet cause the store I bought the jean at refuses to take the damn thing. I am very disappointed and will never shop at this store if this is the treatment and service we get a day light ******* for the sake of what. i am taking this matter feather with the consumer protection agency, I will talk to every radio station if I have to and still take this with speak out. I will not stop until I get my money back. I am very angry very disappointed shame on this store CROCKS<br>

0
Replies (1)
Foschini
Foschini's reply10 Jun 2015, 12:58
Official
Hello MAN2,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.