1 reviews | Active since Jul 2017

31 Jul 2017, 08:18

Disgusted and felt be littles by customer service

<p>Good Day </p> <p>I came to buy lipstick a week ago at Foschini Zevewacht Mall, buy prior to buying. The customer consultant Reziliah told me" there is no testers". What kind of customer consultant ASSumes that i want a tester. In fact I came to buy. I absolutely hate her attitude and approach . The correct approach is to ask Ma'am can I help with anything? </p> <p>Then Keana tries to amend by helping me, but she was so **** and talking to her colleague while helping me. </p> <p>I am disappointed.</p> <p>If you don't have people passion don't be in retail.</p> <p>It requires serving and treating ALL people equally.</p> <p>I would like an Head office person to contact me directly and resolve this matter</p>

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Replies (1)
Foschini
Foschini's reply31 Jul 2017, 12:03
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG