DISGUSTED

We went into Foschini Vangate Mall in October advise them that my mom has passed away. They request all necessary documents from us and said they will fax all the documents away.We enquired about the processa and was told once the documents is sent off someone that deals with Estate accounts will call us. We have been waiting ever since and now we receiving Legal letters of demand from Foschini not the mention the cost for the letters. This account was my mom's account and she made sure it was the first thing she paid when she got her pension. I am disgusted in the service that resulted from someone messing up and not corresponding like we were promised.