Disgruntled and Dismayed

On Christmas morning I went to Foschini Somerset Mall to get a few things for my son and younger sister. After making a payment I realised that I was overcharged but the transaction had already gone through and the card machine slip had already printed stating the transaction was approved. The cashier that was assisting me also noticed that the system had an issue because the same thing happened to someone else the previous day. She then called someone else to assist however she was unable to, I asked them to quickly run to Woolies while they tried to refund me the difference I was overcharged by. Upon my return another lady was now address me by the name of Busisiwe Zisiwe a cellular specialist at the store. She informed that I would not be leaving with the items of clothing that I gad purchased because the system voided the transaction however the funds had left my account. I was shocked and confused and asked a number of questions stating the obvious that this was a Foschini issue and not mine but I was the one that was being inconvenienced. Instead of an apology for the issue and trying to calm me down the lady gaslighted me and told me to stop being rude for asking her questions that anyone would’ve asked if faced with the same situation and then told me it was Christmas for having such drama in morning. I’ve never been so angry in my life I couldn’t believe the nerve of this woman. I was then put on the line with the store manager Zuleiga Salie who also wasted my time with meaningless call with not remorse or solution that accommodate me as the customer that had been inconvenienced on Christmas morning. She just basically told me I had to wait for Friday in order for their systems support department to open. Its Friday the 27th of December at 12:53 and no one has called me regarding the issue. My child had a black Christmas because of *********** staff membersand management at Foschini. What also ****es me off is the fact that I informed them that the funds would be released into the Foschini account instead of mine and thats exactly what happened, the finds are gone and processed yet not one is reaching out to me. I’d rather die than purchase anything from Foschini again, I’ve never been this hurt in my entire existence, tears were literally falling down my face when I left that store. Imagine going home empty handed when you had the money to purchase what you wanted but was ****med by such a big organisation.